What is Lightspeed Loyalty?

Lightspeed loyalty is a customer loyalty reward program that aims to progressively uplift customer retention. It provides retailers and restaurants the ability to create long-term relationships with first time customers and make existing customers become more engaged. Through a single platform, you are provided with the right tools to improve communication and target your customers in a personalised way.

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Why Loyalty Is For Your Business

Bring Customers Back

Study finds that 70% of retail and restaurant customers never make a return visit.

Better ROI

Average ROI on ad spend to acquire customers is between 4-6 on new customers and 13.6-15 on repeat customers.

People Love Loyalty

90% of consumers said that they want loyalty programs to help them save money.

Loyalty increases customer engagement


Loyalty transactions per year through Re-Up


Of customers make multiple purchases


Of customers increase in spend, on average


Of customers return when sent an offer


Rewards Program

Businesses can easily set up a customised rewards system with a branded customer application and tools for the management of reward points, purchasing products from within the app, and customer credit accounts.

Customer Insights

Users can view customer habits and interests in one place to enhance menu management or inventory selection, pricing, and promotional planning.

Automated Marketing

Users can create automated campaigns via SMS, mobile push notifications and a drag and drop email builder. This allows business to easily target their customers with relevant offers based on auto-segmented customer habits and preset Smart Customer Groups.

Native Application (for Restaurants Only)

Restaurants may use a custom branded app, for iOS and Android, that allows customers to directly engage with a restaurant and collect/redeem rewards.

Integration - Restaurant

1. Select the ‘Loyalty’ option

Once the correct food bill had been selected, proceed by selecting the ‘Loyalty’ button below.

2. Enter Customer Phone No.

Enter the customers phone number to view their loyalty rewards account.

3. Collect or Redeem Points

Here you can collect additional points that can be used later or redeem points instantly to pay off a portion of the bill.

Native Application

Restaurants may use a custom branded app, for iOS and Android, that allows customers to directly engage with a restaurant and collect/redeem rewards. Features of the mobile application are:

  • View rewards
  • View credit
  • Reload credit
  • View news feeds posted by the Business
  • Generate QR codes that will be read by Lightspeed Loyalty
  • Send gift cards
  • Merge existing Giftcards
  • Push Notifications

Loading Screen

Home Screen

Rewards Screen

Integration - Retail

Signing up a new customer

  1. Add products to sale
  2. Add customer to transaction
  3. Click loyalty button above
  4. Enter customer phone number
  5. New customers can complete registration via the link in the text message they will receive

* refunds will reverse the points earned on a transaction

Redeeming rewards

  1. Add customer to transaction
  2. Add products to sale
  3. Click Loyalty > Redeem Reward
  4. Redemption will apply a discount to line item or invoice level

* refunds will reverse the points deducted for rewards applied to items, not invoice level discounts