Why use Dynamics 365 for CRM?

With Dynamics 365 you get a flexible solution that works around your business requirements. You have the options to choose a stand-alone application to meet the needs of a specific business idea, or you can use a number of CRM tools that combine together to act as a powerful integrated solution.

Dynamics 365


Generate multi-channel marketing campaigns featuring email marketing, web content and events. Align your sales and marketing teams with planning and tracking tools that can integrate with your existing business app and services.

Gain insights into your brands reputation and market using real-time data analysis. You can also use artificial intelligence (AI) to guide your business decisions in the right path and drive innovation.


Improve your understanding of customer needs, engage more effectively and secure more deals. Use AI capabilities to track customer relationships and automate sales execution with contextual prompts. You can build a pipeline with high-quality leads from a variety of sources.

Find the right prospects and customers by always knowing the first and next best action to take to move relationship forward. Engage with strategic deals and align the buyers journey to deliver personalised engagement.

Customer Service

Deliver guidance, service and support on any channels with the ability to work efficiently on any existing systems. Inform customers with the tools appropriate tools they need to ensure quick understanding and resolution all of the time.

Use AI service bots to increase service availability and free up agents so they can work on other key areas. Improve your service based on the use of survey feedback, discussion forums and social listening.